Had an outage at a property in Ranson, turned out to be a complete failure of unit on the week of Christmas. Shenandoah Air Conditioning & Heating was able to get out within a couple days and replace the old unit with a new one on December 23rd. Glad we could have heat for Christmas!
Dennis rocks! Found a problem that was difficult to find and I am now fixed.
The auxiliary heating units on my heat pump were not working. I contacted Shenandoah and requested a service call since the temperature in the house was 47 degrees at the time. The customer service representatives I spoke with initially were extremely polite, understanding and professional. The service technician who responded to the call diagnosed the… read more
We had to call Shenandoah HVAC to investigate musty smells coming out of the registers. They sent Terry (technician). I don’t know about the rest of the employees, but I can tell you, working with Terry was effortless. He cleaned the coils and investigated other sources of musty smell. He made great recommendations. He was… read more
Your team of experts was fantastic, starting with Brian, who amazingly designed a solution to fix our crazy ductwork system. No one ever tells you, when you start making repairs, that your HVAC unit is only as good as your ductwork. We had five contractors try to diagnose the problems with our jerry-rigged system, but… read more