The auxiliary heating units on my heat pump were not working. I contacted Shenandoah and requested a service call since the temperature in the house was 47 degrees at the time. The customer service representatives I spoke with initially were extremely polite, understanding and professional. The service technician who responded to the call diagnosed the problem quickly and affected repairs in a very short time. The technician’s name was Chuck and one of the customer service representatives was Lauren. I wanted you to know that I am extremely pleased with the service I received on such a cold and busy day. Both representatives and technician deserve recognition for a job VERY well done!