Frequently Asked Questions
I turned on my A/C or Heat, but nothing is happening
Check your thermostat for the correct settings, check your breakers, check that your thermostat has batteries. If all those things check out, then give us a call.
My thermostat is blank
Replace batteries and check breakers. If that doesn’t work, give us a call.
My system is frozen
Whether its indoors or outdoors, let it thaw for 24 hours and then change your filters. This could simply be an airflow issue. But, if it persists, give us a call to come check it out.
There is water on the floor around my inside unit
Check your drain trap and condensate pump to see if they need to be cleaned or unclogged. See video for cleaning your condensate pump here:
My A/C is blowing hot air
check that your thermostat is set to cool, check and change filters if needed, make sure your unit is not frozen (if it is, thaw for 24 hours and then change filters), check and clean condensate pump.
My unit smells funny or musty
You may need a maintenance or a coil cleaning. Give us a call and we can help you figure it out.
There is a burning smell when I turned on my heat for the first time
This can be normal for the first few minutes up to an hour, but if persists turn off the unit off and call immediately.
What if it snows?
Turn on the Emergency heat until the snow stops. Then remove the snow carefully using a broom and turn back to your regular heat setting.
My Heat Pump is making a lot of noise
Possible causes are that the outdoor fan blade is out of balance, the unit is low on refrigerant, or the unit has become unlevel. Turn it off immediately and call us.
My heat pump is stuck on and won’t turn off
Shut the breaker off and give us a call
Does a programmable thermostat save money?
If used correctly, the programming can save 5-10% on your electric bill annually.
Emergency Service
our normal business hours are Monday-Friday from 8am-4pm. We offer emergency service on nights and weekends through an answering service. Simply call us and we will do our absolute best to get to you ASAP!
Maintenance
How often should I change my filters?
Check every 30 days. If they are dirty, change them out. We recommend changing them at least once every 60 days.
Which way should I put my filter in?
The arrows on the side of the filter should point toward the inside of the wall or toward the furnace.
Maintenance Plans?
Yes! We have several different options as part of our Comfort Club Membership, or you can opt to do a one-time maintenance. You can check out our options here.
How often should you have maintenance done on my system?
We recommend maintenance twice a year for Spring and Fall.
Why is having maintenance done twice a year a good idea?
Keeping your system clean and up to standard helps extend the life of the unit and keep your efficiency at peak performance. It saves you money in the long run by avoiding repairs.
Mowing and weeds
remove grass and weeds from the exterior of your outdoor unit to keep it from sucking in debris and allow air flow to the unit. Also, keep a path accessible for your favorite Shenandoah Air Service Technicians to get to your units!
New or replacement units
Can duct work go under a trailer?
Most of the time, yes. If a person can fit under there, then it can likely be done. We can send a Comfort Consultant to your home for a free quote and to confirm if duct work is a possibility. If it isn’t, we do have other options for heating and cooling that can be discussed with you at your appointment.
What type of system is best for you?
It really depends on house design, duct work, if any, personal needs, etc. The internet isn’t always right, so let one of our Comfort Consultants visit your for a free quote or to answer questions on what is best for you, your home and your budget.
What if my house doesn’t have duct work, can I still install a heat pump?
Absolutely!! We have our own duct design team, but if that doesn’t work for you, then we also have options for ductless units as well. Minisplits are a great option for homes that do not already have duct work.
Financing & Special offers
What if I don’t have enough money for a new heat pump?
We offer wonderful rebates and 0% financing options for qualified customers. Our Comfort Consultants will help you through the process. Give us a call for a free quote and to answer all your questions.
Duct & Dryer Vent Cleaning; Air Quality
My dryer vent is clogged or not drying properly
we offer dryer vent cleaning and can provide you with a free quote for that service. Clogged dryer vents are a safety concern and could potentially be a fire hazzard.
Duct cleaning; how is ours different than all the others?
We don’t just remove and clean your registers and returns; we dig deeper! We have special equipment that gets all that dust and dirt that is hiding behind the filter deeper in your duct work. Check out this video for more on our duct cleaning services.
How do air quality products help your home?
They catch dust, pollen and irritants before they enter your home, eliminate odors, balance humidity, save on energy costs and more. We carry a full like of products such has air purifiers, air scrubbers, UV lights, humidifiers, dehumidifiers and media filters. Click Here to check out our YouTube channel for videos about these products.