Thanks! Thank you for your feedback! Would you like to share your review on one of these third party sites? We have been without ac for almost 2 weeks. When we ordered our new unit we were told install would be next week on Wednesday and Thursday. We contacted them on Tuesday and we're told the parts were not in. The lady that takes the calls said someone would check tracking and call us back. I am writing this on the following Tues and have not heard back from anyone. Very poor customer service. Copy Review